No student has ever perfectly grasped every single concept presented in a course. If you find yourself struggling with some of the material in CISC 101, please do not be afraid or embarrassed to ask for extra help; you are welcome and encouraged to do so. There are a number of different avenues you can try:

• Talk with the instructor before or after class or during her office hours
• Talk with the TAs during labs and tutorials
• If you have conflicts with the posted office hours, email the instructor to schedule an appointment
• Post questions in the appropriate forum on Moodle
• Create or join a study group; subscribe to the Study Groups forum in Moodle

Queen's University Services

It is not uncommon for students to face serious difficulties (both academic and otherwise) during the course of the year. Please do not think that you are alone; you are not. Queen's University offers a wide variety services to help students overcome obstacles. If you seek help, you will find someone who is knowledgeable and willing to offer support. The following websites may provide a good starting point:

• PASS (Peer Academic Support Service) is a place first-year students can get advice from upper-year undergraduates about studying at Queen's
• The Faculty of Arts and Science website lists several of the Queen's University resources that are available to you
• The Learning Development Strategies page has links to many sources of information about learning strategies, as well as information about workshops and drop-in sessions
• Health, Counselling and Disability Services has people who can help you if you're experiencing illness or any kind of personal problems that are affecting your work; crisis counselling is available. They can also help if you have, or suspect you might have, a learning disability. It is very important that you speak with them as soon as possible about accommodations and services which may be available to you.